FAQs

Frequently Asked Questions


Interact e-Transfers take up to one hour to process and notify us about your pending payment. Once the transfer is sent, it may take up to 48 hours for us to accept and process the payment. We will notify you via e-mail and send you a tracking number once the payment has been fully processed and the order has been shipped.

For details on how to send an Interact e-Transfer, please contact your financial institution.

We give you 72 hours to pay for your order. If you need more than 72 hours to send the payment, shoot us an e-mail at supplybcbud@gmail.com. We’re flexible.

Otherwise, if payment is not received within the allotted time frame, your order will be canceled. This is to help keep the stock on our site most up to date.

At the moment, we only accept Interac e-Transfers. It is safe and quick to do online as long as you have an account at a Canadian financial institution. Payment instructions are provided with your order invoice.

After the payment has been received, your order will be processed and shipped within two business days.

On orders up to $100, we charge $15 for shipping. For orders $100 or more, Xpresspost shipping is FREE. We ship all our orders via Xpresspost.

 

We e-mail you a tracking number once your product has been shipped. If you live in a remote area, your order may take a few extra days to reach you.

 

Your delivery is guaranteed (except for residents of Nunavut, Northern Ontario, and Northern Quebec or for those who provided an inaccurate/incomplete address).

All orders with completed payments received by 9AM PST will be shipped out the same business day.

Any orders placed after 9AM PST will be shipped out the following business day.

Weekend orders will be confirmed by Monday morning, likely before your first cup of coffee, when you will also receive your tracking number.

The following areas are known to have a high percentage of postal theft: Nunavut, Northern Ontario, and Northern Quebec.

If you live in the areas mentioned above or know that your local area has had issues with theft, FlexDelivery or delivery with a signature option may be suited for you. However, you will be ordering at your own risk, as replacements will not be shipped out to these areas. We do try and accommodate specific situations but we are not responsible for items stolen or lost from Canada Post in these areas.

It may take up to 24 hours for Canada Post to update its system with the tracking number. (See also, FAQ #6) After 24 hours, if the number is still not working, please contact us at supplybcbud@gmail.com.

You can track your order right on our site. If you’re having trouble, you can go directly to the Canada Post website and enter the tracking number in the blank field on the home page (https://www.canadapost.ca/cpc/en/home.page).

In many cases, the tracking isn’t updated due to a missing scan. If you don’t receive the package within two days of the expected delivery date, contact us at supplybcbud@gmail.com and we will file a trace with the post office (See also, FAQ #1)

We e-mail your tracking number to you once the shipping label has been printed. It may take some time for Canada Post to update the tracking information. Please wait until the next business day for your tracking number to appear correctly. Otherwise, please e-mail us at info@bcbudsupply.ca and we’ll look into it.