Canada Post says my package was “successfully delivered” but I have not received my order. What now?

First, please confirm the following has been checked:

  1. See the front desk, security or mail room at the receiving address as someone may have accepted the item on your behalf
  2. Look around your property as the item may have been left in a safe location or a mailbox attached to your home

If you have confirmed that the package has definitely not been delivered, the package may have been delivered to the wrong mailbox or the courier scanned all packages as “delivered” at one time and will spend the day and/or the next day completing the deliveries.

Once you have waited two days, please follow instructions in the “What happens if I don’t get my package” FAQ