Wait a couple of days after the expected arrival date and then e-mail us.
We’ll file a trace with Canada Post and they will conduct an investigation that might take up to five business days. Once they locate the package, you will receive it within a few days. If the package is deemed lost, we will give you the choice of a full refund, credit, or reshipment of your order.
We will keep you in the loop during this process and find a suitable solution if it is considered unrecoverable.
We do not offer refunds for late packages due to postal issues.
We are not responsible for any lost or stolen packages if the order is marked as “delivered” when tracked.
Make sure to provide the CORRECT shipping address. We do not return packages that have an incorrect shipping address.
If you receive your package at a community mailbox, let us know and we will send the package with a signature requirement. We do this only when requested.